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Hosta Specialists Ordering Hostas Time of Delivery of Plants
On delivery, the Hostas should be planted as soon as possible. We try not to send out the plants during very cold weather when frost is expected but if this is the case the plants should still be unwrapped immediately and placed temporarily in moist compost in a pot or tray. Availability of Plants and Substitutions We do our very best to dispatch plants as ordered but regret that stocks of some varieties may not always be sufficient to meet demand. It is very helpful if you can indicate alternative varieties or permit us to substitute similar varieties at the same price. We will substitute unless otherwise instructed. Unsatisfactory substituted plants may be returned within seven days for an exchange or for a refund of their cost and postage.Size of Plants Dispatched Plants dispatched will be sufficiently developed for immediate planting in your garden or in containers to grow unprotected. We aim to send out plants which will produce an acceptable result in their first season.Dwarf varieties will of course be smaller plants usually from 9 cm pots and the very large varieties will be from 13 cm or 1.5 litre pots. The very new and very scarce varieties will be smaller than the more usual varieties where we have more plentiful supplies. Before dispatch we remove the Hostas from their pots and shake out the bulk of compost from their roots to reduce weight and make postage easier. Pricing and Payment We offer a credit card 'Online' ordering process. Alternatively please order by post, fax, or telephone. Payment with order please by cash, cheque or postal order in pounds sterling.We also accept payment by VISA or Mastercard and most debit cards. There is no minimum order. Cheques and card authorizations will not normally be banked until we start to prepare your orders for dispatch. All prices quoted are inclusive of UK tax and duty. Plant prices are very unlikely to change during 2008, as we grow practically all the varieties which we sell. An increase in price will only occur if we are obliged to obtain new stock at a higher price. Value Added Tax We are registered for VAT under the VAT Flate Rate Farming Scheme and are exempt from charging VAT on our Hostas and other plants.
Postage and Packing Charges - United Kingdom Please note that the cost of postage and packing will not be added to your online order. We shall enter this on our Invoice/Receipt which will be enclosed with your ordered plants.Postage is free on orders over £65, otherwise as follows:
Postage and Packing Charges - Other Countries For all orders the charge will be £5.00 plus the cost of the postage.Where washing of plants (25p per plant) and a phytosanitary certificate (£25) is required for countries outside the EEC, the cost will be paid by the purchaser. Cancellations and Return of Order and Refunds When buying plants from us, the customer is entering a contract with us and UK law is the applicable Law. UK Orders may be cancelled up to 7 days after receipt of goods. Overseas orders may be cancelled up to 7 days prior to dispatch. If for any reason the plants received are found to be incorrect or defective they must be returned within 7 days and an exchange or a full refund will be made. |
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